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Terms & Conditions

DID YOU ENTER YOUR DELIVERY ADDRESS CORRECTLY?

Shipping within Australia

Regular Post: Your order will be shipped within 2 business days of receipt of payment via Australia Post. A sigmature is required for all deliveries within Australia unless a "LEAVE AT DOOR" request has been made. A tracking number will be emailed to you upon despatch. If you do not receive a tracking number please check your spam folder otherwise contact us.

Express Post: Orders received and paid for by 11:00am (Mon to Fri excluding public holidays) will be shipped on the same day. Otherwise they will be shipped on the next business day. Post codes outside of the Aust Post overnight network will be delivered by the fastest possible route.

Australian Healing Clay cannot be held responsible if delivery is not within the estimated time frame given by freight carriers.

IF NOT HOME a calling card will be left in your letterbox and your parcel will be redirected to the local post office for collection. If your parcel has not arrived within 7-10 working days please contact Australia Post or ourselves to locate your order.

Collection from post office: If your parcel is redirected to a local post office due to no one being home, it will be held for 10 days before it is returned to us. In this case Australia Post will charge us a $10 return fee. An extra shipping fee + $10 will apply to resend your order. To avoid extra costs please keep a look out for emails and notices.

"Leave at the door if not home"  At your request we will leave your parcel at the door but we cannot take responsibility if it is damaged, lost or stolen. We warn that it is particularly risky to leave parcels at the doors of units or apartments.

Shipping International

All orders are dispatched within 2 business days of receipt of payment via Australia Post.

Please select your international shipping option carefully:

Airmail is a standard mail service. No tracking or signature upon delivery is available with this option. No responsiblity is taken for lost orders that do not have tracking numbers.

Express Post International is a premier service that includes tracking and delivery signature. (recommended)

Delivery Address: Please take care to enter the delivery address correctly as an incorrect or incomplete address will resut in the parcel being returned to us. In such a case Australia Post will charge us a $10 return fee. To have your order re-shipped to you another shipping fee + the $10 return fee must to be paid prior to dispatch.

Returns Policy: We will exchange your order in full or in part on receipt of the returned  item/s unopened and in good condition. Extra shipping costs are payable by the customer prior to dispatch.
 Postage costs incurred by you in returning any product will be reimbursed to you only if the product is defective. Please include a copy of the invoice/order number.

Damaged In Transit: Australian Healing Clay will replace your order if it has been damaged in transit. Please notify us immediately if you have received damaged goods.

Notification of exchange / damaged requests must be made and returned within 10 days of receiving your order. No claims are acknowledged after this time.

Packaging: Ocassionally due to availability, product containers received may vary from the images displayed on our site.

Disclaimer: No statement within this site should be construed as a claim for cure, treatment or prevention of any symptom or health condition. If you have sensitive skin please take precautionary measures prior to using clay by trying a test patch.  Generally speaking clays are safe to use and pose no health hazard. Our products are 100% natural and non toxic however if you have any concerns or questions please contact us

 

 

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