Regular Post: Your order will be shipped within 2 business days of receipt of payment via Australia Post. A sigmature is required for all deliveries within Australia unless a "LEAVE AT DOOR" request has been made. A tracking number will be emailed to you upon despatch. If you do not receive a tracking number please check your spam folder otherwise contact us.
Express Post: Orders received and paid for by 11:00am (Mon to Fri excluding public holidays) will be shipped on the same day. Otherwise they will be shipped on the next business day. Post codes outside of the Aust Post overnight network will be delivered by the fastest possible route.
Australian Healing Clay cannot be held responsible if delivery is not within the estimated time frame given by freight carriers.
IF NOT HOME a calling card will be left in your letterbox and your parcel will be redirected to the local post office for collection. If not collected within 10 days it will be returned to us. In such cases an extra shipping fee will apply to resend your order. To avoid extra costs please keep a look out for emails and notices. If your parcel has not arrived within 7-10 working days please contact Australia Post or ourselves to locate your order.
"Leave at the door if not home" At your request we will leave your parcel at the door but we cannot take responsibility if it is lost or stolen. We warn that it is particularly risky to leave parcels at the doors of units or apartments.
All orders are dispatched within 2 business days of receipt of payment via Australia Post.
Please select your international shipping option carefully:
Airmail is a standard mail service. Tracking is provided but no signature upon delivery is available with this option.
Express Post International is a premier service that includes tracking and delivery signature. (recommended)
Delivery Address: Please take care to enter the delivery address correctly as an incorrect or incomplete address will result in the parcel being returned to us. Another shipping fee will need to be paid prior to re shipping your order.