Delivery Information

Parcel Post: Your order will be shipped within 2 business days of receipt of payment via Australia Post. 

Signature on delivery: A signature on delivery is required unless an "authority to leave" has been requested. If no one is home a card will be left in the letter box and the parcel will be taken to the local post office for collection.

Uncollected parcels: If a parcel remains uncollected at a post office for more than 10 days it will be returned to us. In such a case Australia Post will charge us a $10.00 return fee. To have your order re-shipped to you another shipping fee + the $10.00 return fee must to be paid prior to dispatch.

"Authority to Leave" eg "Leave at the door/gate if not home"  At your request we will note that the parcel/s is to be left at the door but we cannot take responsibility if it is lost or stolen. Please understand that the Australia Post driver may not leave your parcel if they consider it unsafe to do so eg. exposed to the public or bad weather. In such a case a card will be left in your letterbox and the parcel will be taken to the local post office for collection. Australian Healing Clay cannot be held responsibility for any inconvenience regarding this. We warn that it is particularly risky to leave parcels at the doors of units or apartments.

Delivery Address: Please take care to enter the delivery address correctly as an incorrect or incomplete address will result in the parcel being returned to us. In such a case Australia Post will charge us a $10.00 return fee. To have your order re-shipped to you another shipping fee + the $10.00 return fee must to be paid prior to dispatch. If a refund is agreed to the Australia Post $10.00 return fee will be deducted from the refund amount.

Shipping International

All orders are dispatched within 2 business days of receipt of payment via Australia Post.