Terms & Conditions
All orders are dispatched within 2 business days of receipt of payment via Australia Post.
Please select your international shipping option carefully:
Airmail is a standard mail service. No tracking or signature upon delivery is available with this option. No responsiblity is taken for lost orders that do not have tracking numbers.
Express Post International is a premier service that includes tracking and delivery signature. (recommended)
Delivery Address: Please take care to enter the delivery address correctly as an incorrect or incomplete address will resut in the parcel being returned to us. In such a case Australia Post will charge us a $10 return fee. To have your order re-shipped to you another shipping fee + the $10 return fee must to be paid prior to dispatch.
Returns Policy: We will exchange your order in
full or in part on receipt of the returned item/s unopened and in good
condition. Extra shipping costs are payable by the customer prior to dispatch.
Postage costs incurred by you in returning any product will be reimbursed to you only if the product is defective. Please include a copy of the invoice/order number.
Damaged In Transit: Australian Healing Clay will replace your order if it has been damaged in transit. Please notify us immediately if you have received damaged goods.
Notification of exchange / damaged requests must be made and returned within 10 days of receiving your order. No claims are acknowledged after this time.
Packaging: Occasionally due to availability, product containers received may vary from the images displayed on our site.
Disclaimer: No statement within this site should be construed as a claim for cure, treatment or prevention of any symptom or health condition. If you have sensitive skin please take precautionary measures prior to using clay by trying a test patch. Generally speaking clays are safe to use and pose no health hazard. Our products are 100% natural and non toxic however if you have any concerns or questions please contact us