Terms & Conditions

COVID-19 CHALLENGES:

DELIVERY of your order may be delayed due to the large volume of parcels going through the Aust Post system at present.
EXPRESS PARCELS: Aust. Post has suspended the overnight delivery guarantee, however they are still treated as express.
INTERNATIONAL DELIVERY will be delayed due to the low number a flights available.

Delivery Information

Regular Post: Your order will be shipped within 2 business days of receipt of payment via Australia Post

Express Post: Orders received and paid for by 11:00am (Mon to Fri excluding public holidays) will be shipped on the same day. Otherwise they will be shipped on the next business day. Post codes outside of the Aust Post overnight network will be delivered by the fastest possible route.

Australian Healing Clay cannot be held responsible if delivery is not within the estimated time frame given by freight carriers.

Signature on delivery: A signature on delivery is required unless an "authority to leave" has been requested. If no one is home a card will be left in the letter box and the parcel will be taken to the local post office for collection.

Uncollected parcels: If a parcel remains uncollected at a post office for more than 7 days it will be returned to us. In such a case Australia Post will charge us a $10.00 return fee. To have your order re-shipped to you another shipping fee + the $10.00 return fee must to be paid prior to dispatch.

"Leave at the door if not home"  At your request we will leave your parcel at the door but we cannot take responsibility if it is lost or stolen. We warn that it is particularly risky to leave parcels at the doors of units or apartments.

Delivery Address: Please take care to enter the delivery address correctly as an incorrect or incomplete address will result in the parcel being returned to us. In such a case Australia Post will charge us a $10.00 return fee. To have your order re-shipped to you another shipping fee + the $10.00 return fee must to be paid prior to dispatch.

Shipping International

All orders are dispatched within 2 business days of receipt of payment via Australia Post.

Returns/Exchange Policy: We will exchange your order in full or in part on receipt of the returned item/s unopened and in good condition. Please do not return your item without first contacting us. Extra shipping costs are payable by the customer prior to dispatch.

Postage costs incurred by you in returning a product will be reimbursed to you only if the product is defective. Please include a copy of the invoice/order number.

Change of Mind: We do not offer change of mind refunds. Please do not return your item without first contacting us.

Damaged In Transit: Australian Healing Clay will replace your order if it has been damaged in transit. Please notify us immediately if you have received damaged goods.

Notification of exchange / damaged requests must be made and returned within 10 days of receiving your order. No claims are acknowledged after this time.

Packaging: Occasionally due to availability, product containers received may vary from the images displayed on our site.

Disclaimer: No statement within this site should be construed as a claim for cure, treatment or prevention of any symptom or health condition. If you have sensitive skin please take precautionary measures prior to using clay by trying a test patch.  Generally speaking clays are safe to use and pose no health hazard. Our products are 100% natural and non toxic however if you have any concerns or questions please contact us